Question 1

Do you offer engraving?

Accepted Answer

We offer complimentary engraving on selected pieces, including rings, pendants, necklaces, and bracelets.
Please allow approximately 2 weeks for completion and delivery.
All engraved or personalised pieces are final sale.
For engraving enquiries, please contact: enquiries@kandcolondon.com

Question 2

How do I find the right jewellery size?

Accepted Answer

All jewellery sizing is approximate. For precise measurements or guidance, please contact: enquiries@kandcolondon.com

Question 3

Do you offer shipping within the UK?

Accepted Answer

We offer complimentary insured delivery within the UK, typically within 1–3 working days via a secure courier service.
Express and Saturday delivery options may be available upon request. Shipping is total and complete responsibility of the customer

Question 4

Do you offer international shipping?

Accepted Answer

International shipping rates are calculated at checkout.
Please note that customs duties, import taxes, and handling fees may apply depending on your country and are the responsibility of the recipient.

Question 5

Are shipments insured and do I need to sign for delivery?

Accepted Answer

All shipments are fully insured during transit and require a signature upon delivery.
Once delivery has been confirmed and signed for, responsibility transfers to the customer.
If your item arrives damaged, please contact enquiries@kandcolondon.com immediately.

Question 6

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a confirmation email with tracking details.
For assistance, please contact: enquiries@kandcolondon.com

Question 7

Which payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay.
All payments are processed securely, and we are committed to protecting your privacy.

Question 8

Are prices inclusive of VAT?

Accepted Answer

Prices are inclusive of UK VAT (where applicable).
For international orders, VAT may be removed at checkout, and local duties and taxes may apply upon delivery, which are the responsibility of the customer.

Question 9

Can I collect my order in store?

Accepted Answer

If convenient, you are welcome to collect your jewel from our London Flagship Store. If it’s a special occasion, please let us know so we can make your visit extra special.

Question 10

How does Collect In Store work?

Accepted Answer

At checkout, select “Collect In Store”, and one of our Brand Ambassadors will contact you to arrange a suitable time.

For any questions, please contact: enquiries@kandcolondon.com

Question 11

What is your returns and exchanges policy?

Accepted Answer

Returns & Exchanges (Effective April 1, 2026)

Fine Jewellery & Regular Collections
Eligible for exchange or store credit only within 14 days of delivery, provided items are unworn and in original condition.
Refunds are not offered.

High Jewellery & Bespoke Pieces
All bespoke, made-to-order, or one-of-a-kind pieces are final sale.

Personalised Items
Items that have been engraved, resized, or customised are non-returnable.

Return Authorisation
Please contact enquiries@kandcolondon.com prior to returning any item. Unauthorised returns may not be accepted.

Question 12

Do you offer gift wrapping?

Accepted Answer

All purchases arrive beautifully presented in our signature packaging, including boxes, pouches, and tissue, along with an authenticity card (and gift card if requested).
For special requests, please contact: enquiries@kandcolondon.com

Question 13

Can I include a handwritten gift note?

Accepted Answer

We are pleased to include a handwritten note with your purchase. You may personalise your message at checkout.

Question 14

Do your pieces come with a warranty?

Accepted Answer

All Karina Choudhrie Jewels pieces are crafted with care and come with a 2-year warranty against manufacturing defects.
This does not cover normal wear and tear, accidental damage, or misuse.
Repairs must be carried out by our authorised team to maintain warranty validity.
For repairs, please contact: enquiries@kandcolondon.com

Question 15

How should I care for my jewellery?

Accepted Answer

To preserve your jewellery:
• Avoid wearing during heavy activity
• Store pieces in provided pouches/boxes
• Clean gently using mild soap and cool water

Avoid harsh chemicals, ultrasonic cleaning, or abrasive methods.
For further care advice, contact: enquiries@kandcolondon.com

Question 16

Do I need an account to place an order?

Accepted Answer

You may check out as a guest; however, creating an account with Karina Choudhrie Jewels allows for faster checkout, order tracking, and updates on new collections and launches.

Question 17

How does the wishlist work?

Accepted Answer

With an account, you may create and manage your personal wishlist for future purchases.

Question 18

How can I contact Karina Choudhrie Jewels?

Accepted Answer

We are here for you. Our experienced Brand Ambassadors are available to help you save time and remove the guesswork when selecting the perfect gift for friends, family, or yourself.

Our hours of operation are 10am to 5pm GMT, Monday to Friday. Please don’t hesitate to contact us at enquiries@kandcolondon.com or by telephone at +44 (0) 207 630 0808.

Question 19

Where is the Karina Choudhrie Jewels flagship store?

Accepted Answer

Our Flagship Store is located at:
23 Buckingham Gate
London
SW1E 6LB

For enquiries, please call: +44 (0) 207 630 0808

Question 20

How do I book an in-store appointment?

Accepted Answer

If you are visiting London or based locally, we would be delighted to welcome you. Book a personal appointment with one of our Brand Ambassadors for a private consultation and guided tour of our collections.

Question 21

How do I book a virtual appointment?

Accepted Answer

Prefer a virtual consultation? We are happy to meet with you via Zoom to present and discuss jewellery options tailored to you.

Question 22

Who should I contact for press enquiries?

Accepted Answer

For all press-related enquiries, please contact: enquiries@kandcolondon.com

Question 23

Who owns the intellectual property on the Karina Choudhrie Jewels website?

Accepted Answer

Karina Choudhrie Jewels holds all intellectual property rights to the content of its website, including, but not limited to, its trademarks, logos, domain names, documents, photographic and audio-visual materials, and all distinctive artwork and designs associated with them. All such content is the exclusive property of Karina Choudhrie Jewels and is protected by applicable intellectual property laws.

Question 24

Can website content or imagery be copied or reused?

Accepted Answer

All trademarks displayed on this website are registered or otherwise protected and are subject to copyright, trademark, and other intellectual property laws of the United Kingdom and applicable international conventions.

The content and materials on this website are provided “as is” for your personal, non-commercial use only. Except as expressly permitted under these Terms of Use, no part of the website, nor any content or materials, may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without the prior written consent of Karina Choudhrie Jewels.

Question 25

Can Karina Choudhrie Jewels materials be reproduced, distributed, modified, or published?

Accepted Answer

In the absence of prior written consent, the intellectual property of Karina Choudhrie Jewels may not be reproduced, disclosed, distributed, modified, broadcast, translated, or otherwise used, in whole or in part, in any form or by any means.

Question 26

Can I create a link to the Karina Choudhrie Jewels website?

Accepted Answer

Users of this website may not create or publish any hypertext links to the Karina Choudhrie Jewels website or any of its pages without prior written permission.

Warranty, Repairs & Jewellery Care

Warranty, Repairs & Jewellery Care